Privacy Policy
PathPair Privacy Policy
Last Updated: July 22, 2025
PathPair (“we,” “us,” or “our”) is operated by PathPair LLC, a Texas limited liability company. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use PathPair at https://pathpair.co (the “Service”). By accessing or using the Service, you agree to this Privacy Policy and our Terms of Service.
1. Information We Collect
1.1 User-Provided Information
Account Data: Name, email address, password
Profile & Preferences: Course history, certifications, job-search criteria
Uploaded Documents: Résumés, cover letters, other files you submit
1.2 Usage & Analytics Data
Service Interactions: Pages visited, features used, timestamps
Technical Data: IP address, device type, browser version, operating system
Typeform Responses: Any answers you provide via embedded Typeform forms
Glide Dashboard: Progress data and status updates shown in your personalized Glide dashboard
1.3 Cookies & Tracking Technologies
We use cookies, local storage, web beacons, and similar tools to maintain sessions, remember preferences, and gather analytics.
2. How We Use Your Information
2.1 Service Delivery
To authenticate you, store your profile, process uploads, and deliver course-to-job matches.
All student data submitted through forms, uploads, or account registration is collected with affirmative consent for processing, in accordance with FERPA and other applicable privacy laws.
2.2 Product Improvement & Viability
We analyze aggregated, anonymized Usage & Analytics Data to evaluate demand, refine our matching algorithms, and prioritize features.
2.3 Research & Reporting
We may generate industry benchmarks (e.g., “X% of users with Certification Y secure interviews within Z weeks”) solely in aggregate form.
2.4 Communications
To send you service-related notifications, updates, and—where consented—marketing messages.
2.5 Security & Compliance
To detect and prevent fraud, enforce our Terms, and comply with legal obligations.
3. Anonymization & Aggregation
Before any analytics or reporting, we irreversibly de-identify personal identifiers.
We never publish or share data tied to individual users; all insights are strictly aggregate.
4. Data Retention & Deletion
Account & Uploaded Documents: Retained as long as your account is active or needed to provide the Service.
Usage & Cookies: Retained up to 24 months, then automatically purged.
Deletion Requests: You may request complete deletion of your personal and uploaded data by emailing privacy@pathpair.co. We will honor requests within 30 days.
Any student data submitted by a school partner will be retained only for the duration of the pilot or partnership agreement, unless otherwise agreed in writing. All such data will be securely deleted upon request or within 30 days of the agreement’s termination.
5. Third-Party Processors
Typeform: Hosts and processes form responses under its own Privacy Policy.
Glide: Provides a user-facing dashboard; collects and displays progress data submitted through your engagement with the Service.
Hosting & Analytics Providers: We engage vendors under Data Processing Agreements requiring confidentiality and compliance with applicable laws.
6. Data Sharing & Disclosure
No Sale of Personal Data: We do not sell your personal information.
Service Providers: May access your data solely to perform services on our behalf.
Legal Requirements: We may disclose personal information to comply with legal obligations or protect rights.
7. Your Choices & Rights
Access & Correction: Log into your account or contact privacy@pathpair.co
Deletion: See Section 4
Marketing Opt-Out: You may unsubscribe via links in our emails or by emailing us
California Residents: You have rights under the CCPA, including the right to know, delete, and opt out of the “sale” of personal information (noting we do not sell data)
8. Security Measures
We implement administrative, technical, and physical safeguards—such as encryption in transit and at rest, role-based access controls, and regular security audits—to protect your information.
9. Children’s Privacy
Our Service is not directed to children under 13. We do not knowingly collect personal information from minors. If we learn we have done so, we will promptly delete that data.
10. International Transfers & Global Privacy Compliance
If you are located outside the United States, your information may be transferred to and processed in the U.S. by our staff and service providers. We take steps to ensure adequate protections in accordance with applicable law.
By accessing or using the Service and submitting your information, you expressly consent to this transfer and processing.
We comply with applicable international data protection laws, including:
The European Union General Data Protection Regulation (GDPR)
The United Kingdom’s GDPR (UK GDPR)
India’s Digital Personal Data Protection Act (DPDP)
China’s Personal Information Protection Law (PIPL)
Japan’s Act on the Protection of Personal Information (APPI)
Where required, we rely on the following legal bases for processing:
Your consent, which you may withdraw at any time
Contractual necessity, to provide services you request
Legitimate interests, including platform improvement, unless overridden by your rights
If you are subject to these laws, you may request access, correction, restriction, or deletion of your data. To exercise your rights, contact privacy@pathpair.co. We respond to verified requests within 30 days.
11. Changes to This Privacy Policy
We may update this Policy to reflect changes in our practices or legal requirements. Material changes will be posted with a new “Last Updated” date and, when appropriate, notified via email or in-app notice. Continued use constitutes acceptance.
12. Contact Us
For questions or to exercise your rights, please contact:
PathPair LLC
📧 Email: privacy@pathpair.co
13. FERPA Notice for Partner Institutions
PathPair is designed to support career services teams in alignment with the Family Educational Rights and Privacy Act (FERPA). If a school shares student information with PathPair as part of a pilot or partnership:
The school affirms that it has obtained all necessary student consents or qualifies under a FERPA exception (such as the “school official” provision with a legitimate educational interest).
PathPair uses this data only to provide services such as job matching, resume review, and progress reporting to the Institution and/or student.
We will never share or repurpose this data beyond the agreed scope. All data is treated as confidential and deleted upon completion of the pilot unless otherwise specified.
Where students submit data directly to PathPair, they are required to provide informed, affirmative consent prior to submission.
14. Chatbot Interactions (AI Agent via Chatbase)
We use a third-party chatbot tool (Chatbase) on our website to help users get fast support, guidance, and answers to frequently asked questions. Any information you provide through the chatbot—including freeform text—may be stored, processed, and associated with your session.
Key points:
Conversations with the chatbot may be reviewed by a human for support, quality control, or service improvement.
We do not actively request personally identifiable information through the chatbot. However, if you voluntarily share information like your name, contact details, or resume content, it may be associated with your session.
Chatbase may process chatbot data under its own privacy terms, and we require them to handle data in accordance with applicable laws and our Data Processing Agreements.
Do not submit sensitive personal, financial, or legal information via the chatbot unless specifically instructed.
By using the chatbot, you consent to this processing. If you prefer not to interact with our AI chatbot, you may contact us directly at help@pathpair.co.
By using PathPair, you acknowledge that you have read, understood, and agree to this Privacy Policy.
