PathPair Terms of Service
Last Updated: July 22, 2025
1. Introduction
Welcome to PathPair (the “Service”), operated by PathPair LLC, a Texas limited liability company (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of PathPair at pathpair.co. By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.
2. Definitions
“User” means anyone who accesses or uses PathPair.
“User Content” means any data, documents, or materials you upload or submit to the Service (e.g., résumés, cover letters, course details, job preferences).
“Analytics Data” means aggregated or anonymized usage metrics derived from the Service.
“Typeform Integrations” means third-party forms and surveys embedded via Typeform, including any data collected thereby.
3. Scope of Service
3.1 PathPair Service
PathPair is an AI-powered course-to-job matching platform that helps Users discover relevant U.S. job openings based on completed coursework, certifications, and stated preferences.
3.2 Glide Dashboard
PathPair includes a personalized progress dashboard, accessible via Glide, where Users can track the status of their submission, job matches, and optional resume or cover letter services. Use of the dashboard is governed by these Terms and is provided as a convenience for ongoing engagement and transparency.
4. Account Registration and Security
4.1 Eligibility
You must be at least 18 years old and capable of forming a binding contract.
4.2 Account Credentials
You agree to provide accurate information and to safeguard your login credentials. You are responsible for all activity under your account.
5. User Content and License
5.1 Ownership
You retain ownership of all User Content.
5.2 License Grant
By submitting User Content, you grant the Company a worldwide, royalty-free, non-exclusive, sublicensable license to use, reproduce, modify, and display that content solely to operate, improve, and promote the Service (including matching algorithms and Typeform integrations).
6. Data Collection and Privacy
6.1 Privacy Policy
Your use of PathPair is governed by our Privacy Policy, which describes how we collect, use, anonymize, retain, and secure your personal information and Analytics Data.
6.2 Typeform Data
Any data you provide via embedded Typeform forms is subject to Typeform’s own Terms of Service and Privacy Policy; we disclaim liability for their practices but enforce confidentiality under our own policy.
7. Acceptable Use and Prohibited Conduct
You agree not to:
Reverse-engineer, scrape, or tamper with the Service
Upload content that is unlawful, infringing, defamatory, or obscene
Impersonate others or forge headers to conceal origin
Interfere with the security or performance of the Service
8. Fees and Payment
8.1 Free Tier
PathPair’s core matching features are provided free of charge.
8.2 Paid Features
PathPair offers optional paid services, including résumé reviews, cover letter creation, and tailored job search reports. Payment is required at the time of order and processed securely via third-party providers.
All prices are displayed in U.S. Dollars (USD) unless otherwise noted. You agree to pay all applicable fees associated with your purchase. Use of paid services is subject to our Refund & Billing Policy and Section 17 (Client Service Terms).
9. Disclaimers and Warranty
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE MAKE NO GUARANTEES THAT USE OF THE SERVICE WILL RESULT IN EMPLOYMENT, INTERVIEWS, JOB OFFERS, OR ANY OTHER CAREER OUTCOME. ALL JOB MATCHING, RESUME REVIEWS, COVER LETTER TEMPLATES, AND CAREER RESOURCES PROVIDED BY PATHPAIR ARE FOR GENERAL INFORMATIONAL PURPOSES ONLY AND DO NOT CONSTITUTE LEGAL, FINANCIAL, OR EMPLOYMENT ADVICE.
YOU ACKNOWLEDGE THAT PATHPAIR IS NOT A STAFFING AGENCY, EMPLOYER, OR RECRUITING FIRM AND THAT JOB MARKET OUTCOMES VARY BASED ON INDIVIDUAL CIRCUMSTANCES BEYOND OUR CONTROL.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY’S AGGREGATE LIABILITY EXCEED THE AMOUNT PAID FOR THE SERVICE. NEITHER PARTY SHALL BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES. THIS LIMIT DOES NOT APPLY TO LIABILITY FOR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.
11. Indemnification
You agree to indemnify and hold harmless PathPair LLC and its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to:
Your breach of these Terms
Your violation of applicable law or third-party rights
Your User Content or misuse of the Service
12. Termination
12.1 By You
You may delete your account at any time via your dashboard or by emailing help@pathpair.co.
12.2 By Us
We may suspend or terminate your access for violations of these Terms or for any reason, with notice when feasible. Sections 5 (License), 6 (Data), 9 (Disclaimer), 10 (Liability), 11 (Indemnification), 13 (Dispute Resolution), 16 (IP), and 17 (CSA) survive termination.
13. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Texas without regard to conflict-of-law principles.
If a dispute arises from or relates to this agreement or its breach—including any matter involving the use or development of artificial intelligence (AI), machine learning, large language models, or generative AI systems, tools, or products—and cannot be resolved through direct discussion, the parties agree to first attempt to resolve it through mediation administered by the American Arbitration Association (AAA).
If unresolved, the matter shall be submitted to binding arbitration under the AAA's Commercial Arbitration Rules. Key terms:
Seat of arbitration: Austin, Texas
Single arbitrator; no oral hearings; documents only
Hearings within 90 days; awards within 120 days
Arbitrators bound by Sedona Principles for digital evidence
No punitive or consequential damages; monetary relief only
Costs and fees (including legal fees) awarded to the prevailing party
Confidentiality of all proceedings
Option to appeal via AAA’s Appellate Arbitration Rules
14. Export Control and Restricted Access
You agree to comply with all applicable U.S. and international export laws and regulations. You may not use, export, re-export, or transfer any part of the PathPair Service or deliverables (including AI-enhanced content or software) to any jurisdiction, person, or entity prohibited by applicable law, including those:
Located in a country subject to U.S. government embargo or sanctions (including Cuba, Iran, North Korea, Syria, and Crimea);
On the U.S. Department of Treasury’s Specially Designated Nationals (SDN) list or the U.S. Department of Commerce Denied Persons List;
Engaging in the development or use of nuclear, chemical, or biological weapons or missile technologies.
You represent and warrant that you are not located in, under the control of, or a national or resident of any such jurisdiction or entity.
14. Changes to These Terms
We may modify these Terms at any time. Material changes will be posted with a new “Last Updated” date and, for significant revisions, notified via email or in-app alert. Continued use constitutes acceptance.
15. Contact Us
📧 Email: help@pathpair.co
16. Intellectual Property and Brand Usage
All content on the Site and Service—including text, graphics, branding elements, logos, taglines, design layouts, user flows, and visual assets—is the exclusive property of PathPair LLC or its licensors and is protected by applicable intellectual property laws.
You may not use, reproduce, modify, distribute, display, or create derivative works of any PathPair intellectual property without express written permission. Unauthorized use of any PathPair trademarks or service marks (including but not limited to “PathPair™”) is strictly prohibited.
Freelancers, vendors, and contractors must assign all deliverables, designs, and creative output commissioned by PathPair as “work made for hire.” All IP developed for or on behalf of PathPair is deemed to be the sole property of PathPair LLC.
17. Client Service Terms
When you purchase a paid PathPair service (e.g., resume review, job search, bundled support), you enter into a limited service agreement with PathPair governed by this section.
Service Scope: Your purchase entitles you to specific deliverables as described at checkout. Services are digital and customized.
Delivery Timeline: Typical delivery is 3–7 business days from the date we receive all required inputs.
Refunds: Covered by our Refund & Billing Policy. Refunds may not be available once work begins.
Usage Rights: Deliverables are for your personal use only. You may not redistribute or commercialize any content.
No Guarantee: Results may vary; no job offers or interviews are promised.
Client Duty: You agree to provide accurate information and timely responses when requested.
18. Student Support Duration & Re-Request Policy
18.1 Institution-Affiliated Users
Students who access PathPair through a partnering school or program will receive support for up to six (6) months from initial activation. This includes:
Weekly re-request access (limited to one request per week)
Continued access to resume/cover letter services based on their school’s subscription tier
Progress tracking via the PathPair dashboard
Support is contingent upon the institution maintaining an active subscription. If the subscription lapses or expires, support may be paused or terminated unless renewed.
18.2 Direct Users (Non-Institution)
Students who purchase PathPair services independently will receive:
Two (2) free re-requests within six (6) months of purchase
Additional re-requests at $1 per request, limited to one per week
After six (6) months, a new package must be purchased to continue using PathPair’s services.
18.3 General Terms
PathPair reserves the right to review, limit, or suspend support in cases of suspected abuse, automation, or repeated misuse of the re-request feature. These support timelines are designed to promote equitable access, quality outcomes, and responsible usage across all user types.
19. U.S. Text Message and Call Communications Policy
By providing your phone number through the Site, any form, or related services, you expressly consent to receive calls and text messages from PathPair LLC (“PathPair,” “we,” “us,” or “our”), which may include messages regarding your account, service updates, order confirmations, reminders, support follow-ups, and marketing communications.
19.1 Consent to Receive Automated and Manual Messages
You understand and agree that:
Messages may be delivered via automated technology, including auto-dialers and prerecorded voice messages, or manually by a PathPair representative.
Message and data rates may apply depending on your mobile carrier and plan.
Consent is not a condition of purchase and you may opt out at any time.
19.2 Frequency
Message frequency may vary based on your interactions with PathPair. For example:
One-time transactional alerts related to purchases, job search updates, or resume delivery
Follow-ups or replies related to your support requests
Occasional promotional offers, unless you opt out
19.3 Opting Out
You may opt out of text communications at any time by:
Replying STOP to any text message received
Contacting us at help@pathpair.co
Note: You may still receive non-marketing messages related to your active services or account status.
19.4 Call Restrictions
We will never make unsolicited marketing phone calls. Any phone calls made to you by PathPair will be in response to a request, support issue, or form submission you initiated.
19.5 Privacy & Data Handling
All phone numbers and communication preferences are handled in accordance with our Privacy Policy. We do not sell or share phone numbers with third parties for their own marketing use.
20. AI Chat Agent Usage
PathPair uses an AI-powered chatbot provided by Chatbase to help users navigate the platform, answer questions, and receive automated guidance. This chatbot may appear on various parts of the Site, including our homepage, pricing page, and support areas.
By using the chatbot, you agree to the following:
Any text you submit via the chatbot may be stored and analyzed for quality assurance, troubleshooting, and service improvement.
Conversations may be reviewed by a human on our team.
While we do not require you to submit any personal information, any data you choose to provide (such as your name, email address, or resume content) may be associated with your session and stored for support purposes.
Do not submit sensitive personal data through the chatbot unless explicitly requested.
We are not liable for the disclosure of any sensitive information you voluntarily submit via the chatbot. If you prefer to contact PathPair directly without using the chatbot, please email help@pathpair.co.
All chatbot interactions are governed by this Terms of Service agreement and our Privacy Policy.
By making a payment, you agree to these terms and all applicable sections of the full Terms of Service and Privacy Policy.
By accessing or using PathPair, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
