PathPair Terms of Service

Last Updated: September 10, 2026

1. Acceptance of Terms

Welcome to PathPair ("PathPair," "we," "our," or "us"), operated by PathPair LLC, a Texas limited liability company.

These Terms of Service ("Terms") govern your access to and use of the PathPair website, online assessments, pricing tools, communications, consultations, Professional Services, and related offerings.

By accessing our Website, submitting information through a PathPair form or assessment, using an interactive PathPair tool, contacting us, scheduling meetings, purchasing services, or otherwise interacting with PathPair, you agree to these Terms to the extent applicable to that interaction.

By checking a box or otherwise affirmatively indicating your agreement to these Terms, submitting a PathPair assessment after being presented with these Terms, purchasing services, or otherwise entering into a transaction or interaction that expressly incorporates these Terms, you agree to be bound by them.

Certain informational portions of the Website may be accessed without creating a contractual relationship with PathPair. Where affirmative acceptance is required, PathPair will provide reasonable notice of these Terms before acceptance.

If you do not agree to these Terms, you should discontinue use of our Website, assessments, tools, and services.

Certain PathPair Professional Services are governed by separate written agreements. Where an executed agreement conflicts with these Terms, the executed agreement controls to the extent of that conflict.

Nothing in these Terms is intended to waive, restrict, or limit any privacy right, statutory remedy, consumer protection, or other right that cannot lawfully be waived, restricted, or limited under applicable law.


2. Definitions

For purposes of these Terms:

“PathPair,” “we,” “our,” or “us” means PathPair LLC, a Texas limited liability company.

“Website” means pathpair.co and any associated webpages, forms, embedded content, scheduling pages, assessment pages, pricing tools, online materials, or other digital experiences owned or controlled by PathPair.

“User,” “you,” or “your” means any person or organization that accesses the Website, submits a form or assessment, uses a Website tool, contacts PathPair, schedules a meeting, purchases services, or otherwise interacts with PathPair.

“Client” means an individual, company, organization, or entity that enters into an agreement with PathPair to receive Professional Services

“Professional Services” means consulting, advisory, diagnostic, implementation-support, AI Implementation Enablement, assurance, reassessment, workshop, research, benchmarking, assessment, measurement, or related business services performed by PathPair pursuant to an applicable written agreement.

“Candidate Experience Assessment” means PathPair's free, browser-based, self-guided informational tool designed for individual candidates to reflect on elements of a hiring experience.

“Preliminary Financial Exposure Assessment” means PathPair's complimentary, high-level assessment through which an organizational representative may voluntarily provide hiring and Talent Acquisition information for PathPair's review and possible preparation of a conservative preliminary estimate of potential annual hiring-related financial exposure.

“Preliminary Exposure Signal” means PathPair's internal preliminary assessment methodology used to organize and evaluate self-reported indicators of hiring-related operational friction. A Preliminary Exposure Signal is not a Hiring Experience Score, Experience Health Indicator assessment, Diagnostic result, or measurement of overall hiring-experience health.

“Preliminary Annual Financial Exposure Estimate” or “Preliminary Exposure Estimate” means a conservative, directional estimate derived from information voluntarily submitted through the Preliminary Financial Exposure Assessment using PathPair's applicable preliminary methodology. It is not a Financial Exposure Model, confirmed financial loss, accounting determination, ROI projection, or guarantee of savings.

“Pricing Estimator” means any complimentary PathPair Website tool that provides directional or preliminary pricing information based on selections or information supplied by a User. A Pricing Estimator result is a planning estimate only and is not a quote, proposal, Statement of Work, offer to contract, or guarantee of final pricing.

“Bridge Assessment” means PathPair's complimentary initial professional assessment designed to determine whether meaningful Hiring Experience risk or opportunity may exist and whether a full Hiring Experience Diagnostic may provide value.

“Diagnostic” or “Hiring Experience Diagnostic” means a paid engagement conducted by PathPair to evaluate hiring-experience health, investigate root causes, assess applicable operational conditions, estimate financial exposure where supported, and provide evidence-based recommendations.

“AI Implementation Enablement” means PathPair's specialized Hiring Experience Engineering Professional Service focused on evaluating, designing, governing, enabling, measuring, and reviewing the use of Artificial Intelligence and AI-enabled technologies within Talent Acquisition and hiring systems.

“Implementation Engineering” means a separately scoped Professional Service through which PathPair may help a Client transform approved recommendations or operating designs into sustainable operational improvements. Unless expressly stated in an executed Statement of Work, Implementation Engineering does not mean software engineering, production system administration, model development, API development, or transfer of Client operational responsibility to PathPair.

“AI Enablement Assurance” means a limited post-implementation PathPair Professional Service that evaluates specified AI-enabled hiring capabilities against an approved Target State, available operating evidence, applicable controls, Candidate Experience requirements, and defined intended outcomes. AI Enablement Assurance is not an audit, certification, legal-compliance opinion, technical model certification, statutory algorithmic assessment, or guarantee of continued performance.

“AI Enablement Reassessment” means a separately authorized follow-up Professional Service through which PathPair evaluates an AI-enabled Talent Acquisition or hiring environment after sufficient operation or stabilization relative to an applicable prior state, approved Target State, or prior PathPair work. AI Enablement Reassessment does not automatically include a broader Hiring Experience Reassessment, Hiring Experience Score recalculation, Financial Exposure Model recalculation, or other broader HEE analysis unless expressly included in the applicable Statement of Work.

“Deliverables” means reports, presentations, summaries, assessments, blueprints, roadmaps, implementation guides, measurement plans, templates, documentation, workbooks, recommendations, or other work product specifically identified in an applicable Statement of Work.

“Statement of Work” or “SOW” means a written project document signed by PathPair and Client defining services, scope, timeline, fees, Deliverables, assumptions, exclusions, and completion criteria for a specific engagement.

“Professional Services Agreement” or “PSA” means the separate written agreement governing the general legal terms of a Client engagement with PathPair.

“Change Order” means a written amendment to an SOW that modifies scope, timeline, fees, Deliverables, responsibilities, or other engagement terms.

“Client Materials” means data, documents, reports, exports, files, communications, templates, information, materials, systems access, or other content provided by Client to PathPair.

“Confidential Information” means non-public information disclosed by either Party that a reasonable person would understand to be confidential, including business, financial, technical, operational, hiring, candidate, employee, stakeholder, methodology, benchmark, or proprietary information.

“PathPair Materials” means PathPair's pre-existing, independently developed, or reusable intellectual property, including methodologies, frameworks, standards, rubrics, formulas, scoring models, calculation logic, benchmark libraries, research, templates, assessment methodologies, training materials, documentation, processes, workflows, decision logic, automation logic, software logic, and proprietary know-how.

“Hiring Experience Engineering” or “HEE” means PathPair's proprietary discipline, methodology, and approach for observing, diagnosing, designing, implementing, measuring, governing, and improving hiring experiences.

“Hiring Experience Score” or “HES” means PathPair's proprietary scoring framework used to assess the health of an organization's hiring experience.

“Financial Exposure Model” or “FEM” means PathPair's proprietary financial modeling framework used during applicable Professional Services to estimate potential business exposure related to hiring-experience risks.

“Financial Exposure Confidence Model” or “FECM” means PathPair's proprietary framework for evaluating the confidence that may reasonably be placed in financial exposure estimates developed during applicable Professional Services.

“Experience Health Indicators” or “EHIs” means observable qualitative and quantitative indicators used by PathPair to evaluate the health of an organization's hiring experience.

“Benchmark Data” means anonymized, aggregated, non-identifiable observations, metrics, trends, or research insights derived from client engagements, assessments, industry research, or PathPair analysis.

“Party” means either PathPair or a Client individually.

“Parties” means PathPair and a Client collectively.

3. About PathPair

PathPair provides professional consulting and related services concerning:

  • Hiring Experience Engineering;

  • Candidate Experience;

  • Talent Acquisition and Recruiting Operations;

  • Hiring Process Improvement;

  • Executive Advisory;

  • Hiring Experience Diagnostics;

  • AI Implementation Enablement;

  • Implementation Engineering;

  • AI Enablement Assurance;

  • Reassessments;

  • Workshops;

  • Research;

  • Measurement;

  • Benchmarking; and

  • Related consulting and advisory services.

PathPair may also provide complimentary informational tools, assessments, pricing estimators, educational resources, and preliminary evaluations.

PathPair is not:

  • A staffing agency;

  • A recruiting firm;

  • An employer;

  • An AI software vendor;

  • A law firm;

  • A public accounting firm;

  • An investment adviser;

  • A financial adviser;

  • A cybersecurity certification provider;

  • A statutory algorithmic-audit provider;

  • A formal bias-certification body;

  • An accessibility certification body; or

  • A machine-learning model certification organization.

PathPair does not make employment decisions for Clients or Users.

4. Website Use

Our Website is intended to provide information regarding PathPair, its services, research, assessments, methodologies, pricing, and related resources.

You agree to use the Website lawfully and not to:

  • Attempt unauthorized access;

  • Circumvent security measures;

  • Introduce malicious software or code;

  • Interfere with Website operations;

  • Use automated systems in a manner that materially disrupts the Website;

  • Misrepresent your identity or authority;

  • Submit fraudulent or intentionally manipulated information;

  • Copy proprietary materials except as expressly permitted;

  • Reverse engineer PathPair methodologies, assessment logic, pricing logic, scoring logic, or calculation systems; or

  • Use PathPair content, tools, assessments, or resources in violation of applicable law.

PathPair may modify, suspend, discontinue, replace, or restrict any Website feature, assessment, pricing tool, or resource at any time.

5. Professional Services

Professional Services may include, where expressly authorized:

  • Bridge Assessments;

  • Hiring Experience Diagnostics;

  • AI Implementation Enablement;

  • Implementation Engineering;

  • AI Enablement Assurance;

  • AI Enablement Reassessments;

  • Hiring Experience Reassessments;

  • workshops;

  • advisory services;

  • research;

  • measurement;

  • and other Professional Services identified in an applicable SOW.

Professional Services are governed by separate agreements including, where applicable:

  • Professional Services Agreement;

  • Statement of Work;

  • Change Orders;

  • Data Processing Addendum; and

  • Mutual Non-Disclosure Agreement.

Those agreements govern the scope, pricing, Deliverables, timelines, responsibilities, data-processing obligations, acceptance requirements, intellectual-property rights, liability allocation, and other terms applicable to a Client engagement.

Use of the Website, completion of a complimentary assessment, use of a Pricing Estimator, participation in general discussions, attendance at an introductory meeting, or receipt of preliminary information from PathPair does not by itself create a Client relationship or authorize Professional Services.

A Professional Services engagement exists only when the applicable written agreement required by PathPair has been executed.

If there is a conflict between these Terms and an executed Professional Services Agreement, Statement of Work, Change Order, or Data Processing Addendum, the applicable executed agreement controls to the extent provided in that agreement.

5.1 Client Responsibility and Operational Authority

Unless expressly stated otherwise in an executed agreement, Clients remain responsible for:

  • Employment decisions;

  • Hiring decisions;

  • Candidate advancement or rejection;

  • Offers and compensation decisions;

  • Technology configuration;

  • Production deployment;

  • Production system administration;

  • Internal approvals;

  • Legal and regulatory compliance;

  • Information security;

  • Privacy compliance;

  • Accessibility obligations;

  • Vendor management;

  • Technical implementation;

  • Organizational governance;

  • Internal change management;

  • Ongoing system operation; and

  • Decisions regarding whether, when, or how to implement PathPair recommendations.

PathPair may design, advise, recommend, document, facilitate, evaluate, measure, and support.

PathPair does not assume Client operational authority merely because PathPair provides a recommendation, Blueprint, Roadmap, Implementation Guide, Measurement & Assurance Plan, or other Deliverable.

6. No Guarantee of Results

PathPair's work may rely upon:

  • Information supplied by Users or Clients;

  • Available evidence;

  • Client documentation;

  • System-generated information;

  • Stakeholder information;

  • Candidate information where appropriately provided;

  • Industry research;

  • Approved benchmarks;

  • Professional judgment;

  • Vendor documentation;

  • Assumptions where appropriately disclosed; and

  • PathPair methodologies.

Every organization and hiring environment is different.

Accordingly, PathPair does not guarantee:

  • Hiring improvements;

  • Financial savings;

  • Reduced time-to-fill;

  • Increased offer acceptance;

  • Candidate satisfaction improvements;

  • Candidate trust improvements;

  • Recruiting efficiency gains;

  • Productivity gains;

  • Increased hiring capacity;

  • Business performance;

  • Revenue improvement;

  • Return on investment;

  • Exposure reduction;

  • Successful AI deployment;

  • AI adoption;

  • AI effectiveness;

  • AI accuracy;

  • AI reliability;

  • AI-related risk reduction;

  • Any particular assessment result;

  • Successful implementation of a recommendation; or

  • Any specific future outcome.

Implementation is not the same as effectiveness.

Use or adoption is not the same as value.

Capacity is not automatically financial savings.

Financial models, preliminary estimates, observations, recommendations, Target-State designs, AI-related conclusions, and other analytical outputs are intended to support informed decision-making and should not be interpreted as guarantees.

6.1 Candidate Experience Assessment

PathPair's Candidate Experience Assessment is provided as a free, self-guided informational tool.

It reflects patterns derived solely from the User's own responses and does not constitute professional, legal, employment, HR, investigative, or other professional advice.

It is not an audit, investigation, verified factual record, or determination regarding any organization's conduct.

The tool may generate an optional draft communication based on the User's answers. That communication is a starting draft only and is not a statement made by PathPair.

The User is solely responsible for reviewing, editing, and deciding whether to send any generated communication.

The Candidate Experience Assessment currently operates within the User's browser. PathPair's handling of information associated with Website use is further described in the PathPair Privacy Policy.

6.2 Preliminary Financial Exposure Assessment

PathPair's Preliminary Financial Exposure Assessment is a complimentary, high-level business assessment intended to provide organizational and Talent Acquisition leaders with a conservative preliminary view of potential financial exposure associated with certain self-reported hiring conditions.

Self-Reported Information

The Preliminary Financial Exposure Assessment relies substantially upon information voluntarily provided by the User.

PathPair does not independently verify every response as part of the Preliminary Assessment.

The accuracy, completeness, and usefulness of any resulting estimate therefore depend in part on the accuracy and completeness of the information submitted.

Users should answer questions to the best of their knowledge and should not intentionally provide false, misleading, manipulated, or materially incomplete information.

By submitting information concerning an organization, you represent that:

  • You are authorized to provide the information you submit;

  • Your submission does not knowingly violate another person's privacy, confidentiality, contractual, intellectual-property, or other legal rights; and

  • You will not intentionally provide information that you are prohibited from disclosing.

Do not submit candidate names, resumes, personnel records, Social Security numbers, government identification information, medical information, background-check records, immigration records, banking information, biometric information, or other unnecessary sensitive personal information.

PathPair reserves the right to disregard, redact, delete, or decline to analyze information that appears unnecessary, sensitive, unreliable, inappropriate, or outside the intended purpose of the assessment.

Preliminary Nature of the Assessment

A Preliminary Financial Exposure Assessment is not:

  • A Hiring Experience Diagnostic;

  • A Hiring Experience Score;

  • An Experience Health Indicator assessment;

  • A Financial Exposure Model;

  • A Financial Exposure Confidence Model;

  • A Hiring Experience Maturity Assessment;

  • A Root Cause Analysis;

  • A legal or compliance assessment;

  • An accounting analysis;

  • A financial audit;

  • An ROI analysis;

  • A valuation;

  • A confirmed financial-loss calculation; or

  • A guarantee of future financial savings.

A Preliminary Exposure Estimate reflects only what PathPair can reasonably support using the information available and the methodology applicable to the preliminary assessment.

Conservative Methodology

PathPair intentionally applies conservative principles when preparing Preliminary Exposure Estimates.

Depending on the information submitted, PathPair may:

  • Use the lower supportable value within a supplied range;

  • Leave an exposure category unquantified;

  • Attribute zero dollars to an unsupported category;

  • Exclude an amount where potential double counting cannot reasonably be separated;

  • Decline to apply unsupported assumptions;

  • Identify information as Not Evaluated or Not Quantified; or

  • Decline to provide an overall financial estimate when available information is insufficient.

A category receiving no attributed financial exposure does not establish that no actual exposure exists.

Likewise, a Preliminary Exposure Estimate should not be interpreted as the maximum possible exposure experienced by an organization.

no Reliance as Financial or Accounting Advice

Preliminary Exposure Estimates are business-consulting observations developed for informational and exploratory purposes.

They are not financial statements, accounting determinations, tax advice, investment advice, legal advice, actuarial opinions, or other regulated professional advice.

Users remain responsible for their own business decisions and should obtain appropriate financial, accounting, legal, HR, compliance, or other professional review where appropriate.

No Obligation to Produce a Result

Submission of the Preliminary Financial Exposure Assessment does not guarantee that PathPair will be able to calculate or provide a Preliminary Exposure Estimate.

PathPair may determine that:

  • Information is insufficient;

  • Responses conflict;

  • Required inputs are unavailable;

  • Potential overlap prevents a responsible calculation;

  • The assessment is outside the intended use of the methodology; or

  • Human clarification is required.

PathPair may request clarification or provide a response explaining why a responsible estimate cannot be produced.

No Automatic Recommendation

A Preliminary Financial Exposure Assessment does not automatically establish that:

  • A problem exists;

  • A Hiring Experience Diagnostic is warranted;

  • PathPair should be retained;

  • Any particular recommendation should be implemented; or

  • Financial exposure can be reduced or recovered.

Where appropriate, PathPair may suggest a complimentary Bridge Assessment to determine whether deeper investigation is reasonably likely to provide value.

Assessment Communications

By submitting the Preliminary Financial Exposure Assessment and providing contact information, you authorize PathPair to communicate with you for purposes reasonably related to the requested assessment, including:

  • Confirming receipt;

  • Requesting clarification;

  • Providing the requested preliminary result;

  • Explaining the result;

  • Answering assessment-related questions; and

  • Discussing an appropriate next step if relevant.

Submission of the Preliminary Financial Exposure Assessment does not, by itself, constitute consent to unrelated marketing or promotional communications.

Human Review

Technology, including Artificial Intelligence, may assist PathPair with organizing responses, applying approved calculation logic, identifying inconsistencies, conducting quality support, and drafting assessment-related communications.

A PathPair human reviews personalized Preliminary Financial Exposure Assessment results before they are provided externally.

Form Hosting

PathPair currently uses Tally.so to host and capture submissions to the Preliminary Financial Exposure Assessment.

Information submitted through the form is processed in accordance with the PathPair Privacy Policy and the applicable operations of the third-party form provider.

Use of the Preliminary Financial Exposure Assessment may therefore involve third-party technology in addition to PathPair's Website.

6.3 Pricing Estimator

PathPair may provide a complimentary Pricing Estimator to help Users understand the approximate pricing range or engagement tier that may apply to a potential PathPair service.

Pricing Estimator results are directional planning information only.

A Pricing Estimator result is not:

  • A binding quote;

  • A proposal;

  • A Statement of Work;

  • An offer to provide services;

  • A guarantee that PathPair will accept an engagement;

  • A guarantee of scope;

  • A guarantee of timeline; or

  • A guarantee of final fees.

Pricing displayed on the Website may represent:

  • Standard pricing;

  • Starting pricing;

  • Estimated pricing;

  • A standard scope assumption; or

  • A planning range.

Actual pricing may differ when the requested environment, scope, geography, Candidate Population, operating complexity, AI usage, evidence requirements, stakeholder requirements, technical dependencies, or other material engagement conditions differ from the assumptions used by the estimator.

No additional Professional Services are authorized merely because a Pricing Estimator displays a price.

Final scope, Deliverables, fees, responsibilities, and timeline are established only through the applicable executed agreement.

PathPair may change its Website pricing, standard pricing, tier structure, or Pricing Estimator logic prospectively at any time.

6.4 AI Implementation Enablement

AI Implementation Enablement is a specialized Hiring Experience Engineering Professional Service.

Depending on the applicable SOW, AI Implementation Enablement may help a Client:

  • Understand how Artificial Intelligence is currently participating in hiring;

  • Identify material AI use within an approved scope;

  • Evaluate Candidate Experience implications;

  • Determine where AI may or may not be appropriate;

  • Define human and AI responsibilities;

  • Establish human Decision Authority;

  • Design Human Review;

  • Establish Human Access and recovery expectations;

  • Define ownership and governance;

  • Establish incident, escalation, suspension, restart, and change-control requirements;

  • Define technology requirements;

  • Design a Target-State AI-enabled hiring environment;

  • Establish implementation sequencing;

  • Define measurement and assurance requirements; and

  • Produce Client-specific Deliverables.

AI Implementation Enablement does not mean PathPair will maximize AI adoption.

A valid PathPair recommendation may involve:

  • AI;

  • Deterministic automation;

  • Existing technology;

  • Reconfiguration;

  • Workflow redesign;

  • Process simplification;

  • Clearer ownership;

  • Training;

  • Human capability;

  • Additional specialist review;

  • New technology; or

  • No new AI.

Unless expressly authorized by an applicable SOW, AI Implementation Enablement does not include PathPair:

  • Building production software;

  • Developing APIs;

  • Creating production integrations;

  • Developing machine-learning models;

  • Administering production systems;

  • Configuring Applicant Tracking Systems in production;

  • Operating Client AI systems;

  • Making employment decisions;

  • Recruiting candidates;

  • Performing legal analysis;

  • Providing legal advice;

  • Conducting formal statutory algorithmic audits;

  • Certifying bias-free operation;

  • Certifying cybersecurity;

  • Certifying accessibility;

  • Certifying technical model accuracy; or

  • Guaranteeing future outcomes.

PathPair may identify where qualified Client legal, technical, security, privacy, accessibility, statistical, fairness, or other specialist review appears necessary.

The applicable qualified specialist, not PathPair, determines the specialist conclusion unless the applicable service has been separately developed, authorized, and contracted by PathPair.

A PathPair recommendation regarding Artificial Intelligence does not establish that a technology, workflow, AI system, employment practice, or Client is legally compliant, noncompliant, unbiased, discriminatory, secure, accessible, certified, or technically safe.

Client remains responsible for determining whether and how to implement recommendations.

6.5 AI Enablement Assurance and Reassessment

AI Enablement Assurance and AI Enablement Reassessment are separate Professional Services unless expressly included in an applicable executed agreement.

AI Enablement Assurance may evaluate whether an approved AI-enabled hiring capability:

  • Was implemented;

  • Is operating;

  • Has applicable controls functioning;

  • Is being operated according to defined human responsibilities;

  • Is producing the intended condition to the extent supported by available evidence;

  • Is protecting applicable Candidate Experience requirements; and

  • Requires correction, redesign, constraint, suspension, expansion, retirement, or further review.

AI Enablement Assurance is not:

  • Financial-statement assurance;

  • Audit attestation;

  • Statutory algorithmic auditing;

  • Regulatory certification;

  • Bias certification;

  • Legal-compliance certification;

  • Cybersecurity certification;

  • Accessibility certification;

  • Technical model certification; or

  • A guarantee of future operation.

AI Enablement Reassessment is separately scoped and may evaluate how an AI-enabled hiring environment has changed relative to prior PathPair work.

Neither Assurance nor Reassessment is automatically included merely because PathPair previously completed AI Implementation Enablement or Implementation Engineering.

7. Artificial Intelligence & Technology

PathPair believes Users, Candidates, and Clients deserve meaningful transparency regarding the use of Artificial Intelligence.

Artificial Intelligence and other technologies may assist PathPair with:

  • Drafting;

  • Organization;

  • Analysis;

  • Summarization;

  • Formatting;

  • Pattern identification;

  • Administrative tasks;

  • Quality support;

  • Organizing project documentation;

  • Reviewing Preliminary Financial Exposure Assessment responses;

  • Applying approved calculation rules;

  • Detecting incomplete or conflicting information;

  • Supporting research;

  • Supporting Deliverable production; and

  • Drafting assessment-related or project-related communications.

Artificial Intelligence assists PathPair's work.

It does not replace professional judgment or human accountability.

Where PathPair provides professionally reviewed Client Deliverables or personalized Preliminary Financial Exposure Assessment results, human review occurs before external delivery in accordance with applicable PathPair standards and agreements.

Artificial Intelligence does not create evidence merely because it generates an output.

PathPair uses data-minimization practices when using Artificial Intelligence and other analytical technologies.

Where practical, PathPair prefers:

  • Aggregate information;

  • De-identified information;

  • Redacted information;

  • Pseudonymous information;

  • Client-generated reports; and

  • Information reasonably necessary for the applicable purpose.

PathPair does not intentionally submit unnecessary highly sensitive personal information into Artificial Intelligence systems.

Client Confidential Information, personally identifiable information, proprietary business information, Candidate information, or other sensitive Client Materials may be processed using approved technology only where appropriately permitted and safeguarded under applicable agreements, PathPair standards, Client instructions, and applicable law.

Use of Artificial Intelligence by PathPair does not transfer professional responsibility for PathPair's work to an AI provider.

8. Intellectual Property

All PathPair intellectual property remains the exclusive property of PathPair LLC except where otherwise expressly agreed in writing.

This includes, without limitation:

  • Hiring Experience Engineering (HEE);

  • AI Implementation Enablement methodologies;

  • AI Target-State standards;

  • AI Use-Case assessment frameworks;

  • Human–AI responsibility models;

  • Candidate Experience engineering methods;

  • Human Access frameworks;

  • Evidence and confidence methodologies;

  • AI assessment methods;

  • AI governance methods;

  • Implementation standards;

  • AI Enablement Assurance methods;

  • AI Enablement Reassessment methods;

  • Quality Assurance methods;

  • Consultant calibration systems;

  • Scoping and complexity models;

  • Internal pricing methodologies;

  • Experience Health Indicators (EHIs);

  • Hiring Experience Score (HES);

  • Financial Exposure Model (FEM);

  • Financial Exposure Confidence Model (FECM);

  • Preliminary Financial Exposure Assessment methodology;

  • Preliminary Exposure Signal methodology;

  • Preliminary financial calculation logic;

  • Scoring systems;

  • Weightings;

  • Conversion rules;

  • Assessment architecture;

  • Decision heuristics;

  • Frameworks;

  • Processes;

  • Templates;

  • Rubrics;

  • Formulas;

  • Benchmark libraries;

  • Research;

  • Training materials;

  • Documentation;

  • Software logic;

  • Automation logic;

  • Graphics;

  • Branding;

  • Logos; and

  • Website content.

Clients receive only those rights expressly granted through an applicable Professional Services Agreement, Statement of Work, or other executed written agreement.

Users who receive a Preliminary Exposure Estimate or other complimentary result may use that result for their own informational and internal business purposes.

Receipt of an assessment result, pricing estimate, recommendation, or other PathPair output does not transfer any ownership interest or license to reproduce, commercialize, reverse engineer, extract, replicate, or create derivative versions of the underlying PathPair methodology, scoring system, assessment architecture, calculation logic, decision framework, or proprietary system.

Nothing in these Terms transfers ownership of PathPair intellectual property.

9. Acceptable Use

You agree not to:

  • Copy or redistribute PathPair proprietary materials except as expressly permitted;

  • Reverse engineer PathPair methodologies, scoring systems, assessments, pricing logic, calculation logic, or engineering frameworks;

  • Use PathPair assessments or Website tools to derive or recreate proprietary weighting, formulas, tiers, internal decision rules, or scoring structures;

  • Submit automated, fraudulent, fabricated, or intentionally manipulated responses for the purpose of extracting proprietary methodology;

  • Create competing commercial products using confidential or proprietary PathPair materials;

  • Misrepresent PathPair's work as your own;

  • Use PathPair's name, trademarks, findings, results, or materials misleadingly;

  • Represent a preliminary or informational result as a formal PathPair Professional Service result;

  • Use PathPair Deliverables or assessments to misrepresent legal, regulatory, technical, financial, employment, AI, or business conclusions;

  • Violate applicable law while using our Website, assessments, tools, or services; or

  • Attempt to bypass security, usage, or access controls.

PathPair may restrict or terminate access where it reasonably believes a User is attempting to misuse a tool, assessment, Deliverable, or other PathPair resource or extract proprietary methodology.

10. Confidentiality

Information exchanged during Professional Services may be subject to confidentiality obligations contained in separate executed agreements.

Nothing in these Terms limits protections provided by an executed Mutual Non-Disclosure Agreement, Professional Services Agreement, Data Processing Addendum, Statement of Work, or Change Order.

Information voluntarily submitted through the Preliminary Financial Exposure Assessment, contact forms, or other Website interactions before an executed Client agreement is handled in accordance with the PathPair Privacy Policy.

Submission of information through a Website form or complimentary assessment does not, by itself, create a contractual confidentiality agreement equivalent to an executed NDA or Professional Services Agreement.

Users should therefore submit only information appropriate for the applicable purpose and that they are authorized to provide.

11. Third-Party Services

PathPair may use third-party service providers for business and Website operations including:

  • Website hosting;

  • Form hosting and submission capture;

  • Scheduling;

  • Invoicing;

  • Payments;

  • Client portals;

  • Document sharing;

  • Electronic signatures;

  • Communications;

  • Cloud storage;

  • Customer relationship management;

  • Artificial-Intelligence-assisted functions;

  • Analytics where enabled;

  • Research support; and

  • Related operational services.

PathPair currently uses Tally.so to host and capture information submitted through the Preliminary Financial Exposure Assessment.

Other providers may include services such as HoneyBook, Google Workspace, Stripe, and approved technology providers used in PathPair's operations.

Third-party services may be governed by their own terms, privacy notices, technical operations, and availability.

PathPair does not control the independent acts, systems, availability, or policies of third-party providers.

Where appropriate, PathPair uses contractual, privacy, security, confidentiality, or data-processing safeguards with providers that process information on its behalf.

Additional information regarding PathPair's use of third-party providers appears in the PathPair Privacy Policy.

12. Payment, Pricing & Scope

Fees for Professional Services are governed by the applicable executed Statement of Work or other written agreement.

Unless otherwise agreed:

  • Fees are quoted in U.S. Dollars;

  • Payment terms are stated in the applicable invoice or Statement of Work;

  • Late payments may result in suspension of services; and

  • Clients remain responsible for payment for work performed before termination where provided by the applicable agreement.

Website pricing, starting prices, standard tiers, examples, or Pricing Estimator results are informational and do not replace an executed SOW.

A displayed standard or starting price assumes the applicable standard scope.

Materially different scope may require:

  • Reprioritization;

  • A different engagement tier;

  • A phased engagement;

  • A custom fixed fee;

  • Additional approved work; or

  • A Change Order.

PathPair will not intentionally begin material out-of-scope Professional Services and later treat the work as automatically approved merely because the need became visible.

Additional Professional Services require appropriate Client approval before PathPair undertakes the additional work.

The Preliminary Financial Exposure Assessment, Candidate Experience Assessment, Pricing Estimator, and other tools identified as complimentary are currently provided without charge unless PathPair expressly states otherwise before use.

Provision of a complimentary assessment, tool, meeting, or resource does not obligate PathPair to provide future complimentary services.

13. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE, CANDIDATE EXPERIENCE ASSESSMENT, PRELIMINARY FINANCIAL EXPOSURE ASSESSMENT, PRICING ESTIMATOR, PRELIMINARY EXPOSURE ESTIMATES, GENERAL INFORMATION, AND COMMUNICATIONS PROVIDED OUTSIDE A SIGNED PROFESSIONAL SERVICES AGREEMENT ARE PROVIDED "AS IS" AND "AS AVAILABLE."

PATHPAIR DOES NOT WARRANT THAT

  • THE WEBSITE, ASSESSMENTS, OR TOOLS WILL BE UNINTERRUPTED OR ERROR-FREE;

  • ALL SUBMITTED INFORMATION WILL PRODUCE A RESULT;

  • A PRICING ESTIMATOR WILL IDENTIFY THE FINAL APPLICABLE SCOPE OR PRICE;

  • A PRELIMINARY EXPOSURE ESTIMATE WILL IDENTIFY ALL POSSIBLE FINANCIAL EXPOSURE;

  • AN ASSESSMENT WILL IDENTIFY ALL HIRING-EXPERIENCE ISSUES;

  • INFORMATION PROVIDED BY A USER IS ACCURATE;

  • THIRD-PARTY SERVICES WILL ALWAYS BE AVAILABLE;

  • ARTIFICIAL-INTELLIGENCE-ASSISTED FUNCTIONS WILL BE ERROR-FREE;

  • GENERAL INFORMATION OR ASSESSMENT RESULTS WILL BE SUITABLE FOR EVERY ORGANIZATION OR PURPOSE; OR

  • A WEBSITE DESCRIPTION OF A PROFESSIONAL SERVICE WILL APPLY WITHOUT MODIFICATION TO EVERY CLIENT.

PROFESSIONAL SERVICES PROVIDED UNDER AN EXECUTED PROFESSIONAL SERVICES AGREEMENT ARE GOVERNED BY THAT AGREEMENT.

14. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless PathPair LLC, its officers, members, employees, contractors, affiliates, licensors, successors, and assigns from claims, demands, damages, liabilities, losses, judgments, settlements, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to:

  • Your violation of these Terms;

  • Your misuse of the PathPair Website, assessments, tools, or services;

  • Your violation of applicable law;

  • Information or materials you provide that infringe or violate another party's rights;

  • Your submission of information you were not authorized to disclose;

  • Your misuse or misrepresentation of a PathPair assessment, Pricing Estimator result, recommendation, or other output;

  • Your implementation of recommendations without obtaining appropriate legal, HR, compliance, technical, security, privacy, accessibility, accounting, financial, statistical, or other professional review where appropriate;

  • Your negligence, fraud, or willful misconduct; or

  • Your unauthorized use of PathPair intellectual property.

PathPair agrees to indemnify Clients from qualifying third-party intellectual-property claims only to the extent and under the conditions established in an applicable executed Professional Services Agreement.

The obligations in this Section apply according to the nature of the relationship with PathPair.

Website Users and assessment participants are responsible only for obligations arising from their Website use, assessment participation, submissions, tools, and general interactions with PathPair.

Clients receiving Professional Services remain subject to the indemnification terms of their executed Professional Services Agreement.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PATHPAIR SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THE WEBSITE, COMPLIMENTARY ASSESSMENTS, PRICING ESTIMATOR, PRELIMINARY ESTIMATES, THESE TERMS, OR GENERAL INTERACTIONS WITH PATHPAIR.

FOR USERS WHO HAVE NOT ENTERED INTO A PROFESSIONAL SERVICES AGREEMENT, PATHPAIR'S AGGREGATE LIABILITY ARISING UNDER THESE TERMS SHALL NOT EXCEED FIVE HUNDRED U.S. DOLLARS ($500).

THIS LIMITATION APPLIES, TO THE MAXIMUM EXTENT PERMITTED BY LAW, TO CLAIMS RELATING TO USE OF OR RELIANCE UPON:

  • THE PRELIMINARY FINANCIAL EXPOSURE ASSESSMENT;

  • A PRELIMINARY EXPOSURE ESTIMATE;

  • THE CANDIDATE EXPERIENCE ASSESSMENT;

  • A PRICING ESTIMATOR RESULT;

  • WEBSITE INFORMATION; OR

  • OTHER COMPLIMENTARY OR PRE-CONTRACT INFORMATION.

FOR CLIENTS RECEIVING PROFESSIONAL SERVICES, LIABILITY SHALL BE GOVERNED BY THE APPLICABLE PROFESSIONAL SERVICES AGREEMENT.

Nothing in these Terms excludes liability that cannot legally be excluded or limited under applicable law.

16. Termination and Restricted Access

PathPair may suspend, restrict, or terminate access to the Website, assessments, tools, or services, with or without notice where reasonably appropriate, including where:

  • These Terms are violated;

  • Fraudulent, deceptive, abusive, or unlawful activity is suspected;

  • A User appears to be attempting to extract or reverse engineer proprietary methodology;

  • Repeated automated submissions interfere with operations;

  • Continued access presents a security risk;

  • Required payments remain unpaid;

  • Continued service would violate applicable law; or

  • Continued access would create unreasonable legal, regulatory, privacy, security, or operational risk for PathPair.

PathPair may also decline to analyze, respond to, or provide a result for an assessment submission that appears fraudulent, incomplete, abusive, outside the intended scope, or unsuitable for responsible analysis.

PathPair may decline or discontinue a potential Professional Services engagement before execution of the applicable agreement.

Termination of Website or assessment access does not terminate obligations contained in separately executed agreements.

Upon termination:

  • Applicable licenses under these Terms terminate unless otherwise provided in writing;

  • Clients remain responsible for fees earned before termination where provided by the governing agreement;

  • Confidentiality obligations remain in effect where applicable;

  • Intellectual-property rights remain with their respective owners;

  • Benchmark rights remain governed by applicable agreements; and

  • Provisions intended to survive termination remain in effect.

Termination of Professional Services under an executed Professional Services Agreement is governed by that agreement.

17. Force Majeure

Neither PathPair nor a Client shall be liable for delay or failure to perform obligations resulting from causes beyond the reasonable control of the affected Party.

Such events may include:

  • Natural disasters;

  • Floods;

  • Fires;

  • Earthquakes;

  • Hurricanes;

  • Severe weather;

  • War;

  • Terrorism;

  • Civil unrest;

  • Labor disputes;

  • Government actions;

  • Changes in applicable law;

  • Public health emergencies;

  • Utility failures;

  • Internet outages;

  • Cybersecurity incidents beyond reasonable control;

  • Material failures of third-party infrastructure providers; or

  • Other events commonly recognized as force majeure events.

The affected Party shall use commercially reasonable efforts to resume performance when reasonably practicable.

Force majeure does not excuse payment obligations for services already rendered.

18. Governing Law & Dispute Resolution

These Terms and any dispute arising out of or relating to these Terms, the PathPair Website, assessments, tools, general services, or interactions with PathPair shall be governed by the laws of the State of Texas, without regard to conflict-of-law principles, except to the extent applicable law requires otherwise.

For disputes involving a Client with an executed Professional Services Agreement, the dispute-resolution provisions contained in that Agreement control where applicable.

For disputes governed directly by these Terms, PathPair and the applicable User shall first attempt to resolve the dispute through good-faith discussions.

If the dispute cannot be resolved through good-faith discussions, PathPair and the applicable User agree to participate in confidential mediation administered by the American Arbitration Association ("AAA") or another mutually agreed mediator before commencing binding arbitration, except where mediation is not required or is unavailable under applicable law or the governing AAA rules.

If mediation does not resolve the dispute, the dispute shall be resolved through binding arbitration administered by the AAA.

For disputes involving an individual User acting primarily for personal, family, or household purposes, arbitration shall be administered under the AAA Consumer Arbitration Rules and Mediation Procedures to the extent those rules apply.

For disputes involving a business, organization, or an individual acting on behalf of a business or organization, arbitration shall be administered under the AAA Commercial Arbitration Rules and Mediation Procedures to the extent those rules apply.

The applicable AAA rules are incorporated into this Section by reference. If a provision of this Section conflicts with a mandatory provision of the applicable AAA rules or applicable law, the mandatory rule or law shall control to the extent of the conflict.

Nothing in this Section prevents either PathPair or a User from bringing an eligible individual claim in small-claims court where permitted by applicable law and the applicable AAA rules.

Unless otherwise required by applicable law or the applicable AAA rules;

  • Arbitration shall be conducted before one arbitrator;

  • For business disputes, the seat of arbitration shall be Travis County, Texas, unless otherwise agreed by the Parties or directed by the arbitrator;

  • For consumer disputes, the location, format, and manner of arbitration shall be determined in accordance with the applicable AAA Consumer Arbitration Rules and applicable law;

  • The arbitrator should possess appropriate experience relevant to the nature of the dispute;

  • Written submissions and remote proceedings should be used where practical and appropriate;

  • The arbitrator may conduct hearings where necessary;

  • The arbitrator may award any remedy or relief available under applicable law and consistent with these Terms;

  • Each Party shall bear its own attorneys' fees and costs except where an award of attorneys' fees or costs is authorized or required by applicable law, the applicable AAA rules, another enforceable agreement, or the arbitrator;

  • Arbitration proceedings and awards shall remain confidential to the extent reasonably permitted by applicable law, except where disclosure is reasonably necessary to pursue or defend the proceeding, enforce or challenge an award, obtain professional advice, comply with legal obligations, or exercise a legal right; and

  • Judgment upon an arbitration award may be entered in any court having jurisdiction.

Where available under the applicable AAA rules and mutually agreed by PathPair and the applicable User, an arbitration award may be subject to review under the AAA Optional Appellate Arbitration Rules.

Nothing in this Section prevents PathPair or a User from seeking temporary, preliminary, injunctive, or other equitable relief from a court of competent jurisdiction where reasonably necessary to prevent immediate or irreparable harm, protect Confidential Information, intellectual property, proprietary methodologies, trade secrets, privacy rights, or security interests, or preserve the effectiveness of the arbitration process.

Nothing in this Section is intended to waive, restrict, or limit any statutory right, remedy, consumer protection, privacy right, or other legal right that cannot lawfully be waived, restricted, or limited.

This Section shall survive termination of these Terms to the extent necessary to resolve disputes arising from interactions occurring while these Terms were in effect.

19. Export Controls & Restricted Access

You agree to comply with applicable United States export-control laws, sanctions programs, and international trade regulations.

You may not access, export, re-export, transfer, disclose, distribute, or otherwise make available PathPair materials, methodologies, documentation, Deliverables, assessment logic, software concepts, benchmark libraries, Artificial-Intelligence-enabled tools, research materials, or related intellectual property to any person, organization, or jurisdiction prohibited under applicable law.

You represent that you are not knowingly:

  • Located in or ordinarily resident in a jurisdiction subject to comprehensive United States sanctions or embargoes;

  • Included on an applicable United States government restricted-party list; or

  • Acting on behalf of a prohibited individual, organization, or government.

Nothing in this Section limits PathPair's right to refuse service where required by applicable trade or sanctions laws.

20. Proprietary Methodology & Intellectual Property Protection

PathPair methodologies represent independent research, development, testing, refinement, professional experience, and proprietary know-how.

In addition to intellectual-property protections elsewhere in these Terms and applicable executed agreements, PathPair proprietary materials include:

  • Hiring Experience Engineering (HEE);

  • AI Implementation Enablement;

  • AI Implementation Enablement methodologies and engineering standards;

  • Target-State AI standards;

  • AI Use-Case assessment and design frameworks;

  • Human–AI responsibility methodologies;

  • Human Access frameworks;

  • Candidate Experience engineering methods;

  • AI governance methodologies;

  • AI evidence and confidence methods;

  • AI assessment architecture;

  • AI Enablement implementation standards;

  • AI Enablement Assurance methodologies;

  • AI Enablement Reassessment methodologies;

  • AI scoping and complexity methodologies;

  • AI pricing methodologies;

  • AI decision heuristics;

  • AI Quality Assurance methods;

  • Consultant calibration methods;

  • Experience Health Indicators (EHIs);

  • Hiring Experience Score (HES);

  • Financial Exposure Model (FEM);

  • Financial Exposure Confidence Model (FECM);

  • Preliminary Financial Exposure Assessment methodology;

  • Preliminary Exposure Signal methodology;

  • Preliminary scoring architecture;

  • Financial conversion rules;

  • Preliminary calculation methodologies;

  • Assessment question architecture and logic where proprietary;

  • Bridge Assessment methodology;

  • Diagnostic methodology;

  • Benchmark Libraries;

  • Engineering Manuals;

  • Diagnostic Frameworks;

  • Implementation Frameworks;

  • Assessment Methodologies;

  • Weighting Logic;

  • Formula Libraries;

  • Calibration Standards;

  • Internal Playbooks;

  • Templates;

  • Reports;

  • Blueprints;

  • Roadmaps;

  • Implementation Guides;

  • Workshops;

  • Training Materials;

  • Processes;

  • Workflows;

  • Registers;

  • Decision logic;

  • Research;

  • Documentation;

  • Internal prompts;

  • Software logic;

  • Future software and automation systems;

  • Artificial-Intelligence implementations; and

  • Updates, modifications, enhancements, derivative works, successor methodologies, or improvements to the foregoing.

Except as expressly granted in writing, no ownership rights are transferred to Users or Clients.

Upon full payment of applicable Professional Services fees, Clients receive only the rights granted in their applicable Professional Services Agreement and Statement of Work.

A Client's right to use its Client-specific Deliverables does not transfer ownership of the reusable PathPair methodology, standards, logic, templates, systems, or know-how underlying those Deliverables.

Users receiving a complimentary assessment result may use the result internally for informational or business purposes but may not;

  • Reverse engineer how the result was generated;

  • Reproduce PathPair's methodology commercially;

  • Extract or recreate PathPair scoring, weighting, pricing, or calculation systems;

  • Use repeated submissions to derive proprietary methodology;

  • Commercialize or resell PathPair assessment outputs;

  • Represent preliminary results as a formal PathPair Diagnostic, FEM, AI Implementation Enablement engagement, Assurance result, or other Professional Service;

  • Create derivative commercial assessments substantially based on PathPair proprietary systems;

  • License, sublicense, publish, sell, or distribute PathPair proprietary methodology;

  • Remove PathPair proprietary notices or trademarks; or

  • Use PathPair's proprietary methodology or protected materials to train, build, or materially reproduce a competing consulting service, assessment, product, or commercial system.

Nothing prevents a User or Client from independently improving its own hiring operations based on information appropriately provided by PathPair.

The underlying PathPair methodology remains PathPair intellectual property.

PathPair may enhance, refine, recalibrate, modify, replace, expand, or otherwise improve its methodologies, scoring systems, indicators, benchmark libraries, financial models, AI methodologies, preliminary assessment systems, engineering standards, software logic, and related intellectual property over time.

References to PathPair methodologies include current and future versions unless otherwise stated in writing.

21. Changes to These Terms

PathPair may revise these Terms from time to time to reflect changes in:

  • Applicable law;

  • Business operations;

  • Professional Services;

  • AI Implementation Enablement;

  • Complimentary assessments or tools;

  • Pricing tools;

  • Technology;

  • Third-party providers;

  • Security practices;

  • Artificial-Intelligence practices;

  • Industry standards; or

  • Operational improvements.

When material changes are made, the "Last Updated" date will be revised.

Where appropriate, PathPair may provide additional notice through the Website, email, Client portal, assessment interface, or other reasonable means.

Material changes affecting significant legal rights may require additional acceptance for future interactions where required by law.

Non-material administrative updates become effective upon publication.

22. Contact Information

Questions regarding these Terms, PathPair's services, assessments, tools, or your rights may be directed to:

PathPair LLC

Website: pathpair.co

Email: help@pathpair.co

Business Hours:  

Monday–Friday  

9:00 AM–5:00 PM Central Time

23. Transparency Commitment

Transparency is one of PathPair's core commitments.

We believe legal documents should help people understand how our business operates—not confuse them.

If something in these Terms is unclear, we encourage you to ask.

If you have questions regarding your rights, responsibilities, PathPair methodologies, assessments, services, Artificial-Intelligence practices, or how these Terms apply, we will answer honestly, respectfully, and in plain language whenever reasonably possible.

We believe trust is earned through openness.

That philosophy guides not only how we design hiring experiences, but also how we conduct our own business.

Humans helping humans.

Thank you for taking the time to read these Terms.

We appreciate the opportunity to earn your trust.

Bridging the Gap Between Talent Teams and Trust.

Helping organizations design hiring experiences worthy of the people moving through them.
© 2026 PathPair LLC. PathPair® is a registered trademark. All Rights Reserved.