PathPair Terms of Service
Last Updated: 07/28/2026
1. Acceptance of Terms
Welcome to PathPair ("PathPair," "we," "our," or "us"), operated by PathPair LLC, a Texas limited liability company.
These Terms of Service ("Terms") govern your access to and use of the PathPair website, communications, consultations, professional services, and related offerings.
By accessing our website, contacting us, scheduling meetings, purchasing services, or otherwise interacting with PathPair, you agree to these Terms.
If you do not agree, you should discontinue use of our website and services.
2. Definitions
For purposes of these Terms, the following definitions apply:
“PathPair,” “we,” “our,” or “us” means PathPair LLC, a Texas limited liability company.
“Website” meanshttps://pathpair.co and any associated webpages, content, forms, scheduling pages, or online materials owned or controlled by PathPair.
“User,” “you,” or “your” means any person or organization that accesses the Website, contacts PathPair, schedules a meeting, submits information, purchases services, or otherwise interacts with PathPair.
“Client” means any individual, company, organization, or entity that purchases, receives, or participates in PathPair Professional Services.
“Professional Services” means consulting, advisory, diagnostic, implementation, workshop, assessment, research, benchmarking, or related business services provided by PathPair.
“Bridge Assessment” means PathPair’s complimentary initial assessment designed to determine whether meaningful Hiring Experience risk or opportunity may exist and whether a full Diagnostic may be appropriate.
“Diagnostic” means a paid Hiring Experience Diagnostic engagement conducted by PathPair to evaluate hiring experience health, identify root causes, estimate financial exposure, and provide recommendations or a roadmap.
“Implementation Engineering” means paid implementation support provided by PathPair to help execute approved recommendations or roadmap initiatives. Implementation Engineering does not include a new Diagnostic, recalculation of HES, recalculation of FEM, or measurement of long-term outcomes unless expressly stated in a signed Statement of Work.
“Deliverables” means reports, presentations, summaries, assessments, roadmaps, templates, documentation, workbooks, recommendations, or other work product specifically identified in an applicable Statement of Work.
“Statement of Work” or “SOW” means a written project document signed by PathPair and Client that defines the services, scope, timeline, fees, deliverables, assumptions, exclusions, and completion criteria for a specific engagement.
“Professional Services Agreement” or “PSA” means the separate written agreement governing the general legal terms of a client engagement with PathPair.
“Change Order” means a written amendment to an SOW that modifies scope, timeline, fees, deliverables, consulting hours, responsibilities, or other engagement terms.
“Client Materials” means any data, documents, reports, exports, files, communications, templates, information, materials, systems access, or other content provided by Client to PathPair.
“Confidential Information” means non-public information disclosed by either Party that a reasonable person would understand to be confidential, including business, financial, technical, operational, hiring, candidate, employee, stakeholder, methodology, benchmark, or proprietary information.
“PathPair Materials” means PathPair’s pre-existing and independently developed intellectual property, including methodologies, frameworks, rubrics, formulas, scoring models, benchmark libraries, research, templates, training materials, documentation, processes, workflows, and proprietary know-how.
“Hiring Experience Engineering” or “HEE” means PathPair’s proprietary discipline, methodology, and approach for observing, diagnosing, designing, implementing, and improving hiring experiences.
“Hiring Experience Score” or “HES” means PathPair’s proprietary scoring framework used to assess the health of an organization’s hiring experience.
“Financial Exposure Model” or “FEM” means PathPair’s proprietary financial modeling framework used to estimate potential business exposure related to hiring experience risks.
“Experience Health Indicators” or “EHIs” means the observable qualitative and quantitative indicators used by PathPair to evaluate the health of an organization's hiring experience. EHIs may include operational metrics, workflow observations, communication quality, stakeholder feedback, governance practices, process maturity indicators, candidate experience observations, recruiting performance measures, and other evidence utilized as inputs into the Hiring Experience Score (HES), Financial Exposure Model (FEM), and related Hiring Experience Engineering methodologies.
“Benchmark Data” means anonymized, aggregated, non-identifiable observations, metrics, trends, or research insights derived from client engagements, industry research, or PathPair analysis.
“Party” means either PathPair or the Client individually.
“Parties” means PathPair and the Client collectively.
3. About PathPair
PathPair provides professional consulting services related to:
Hiring Experience Engineering
Candidate Experience
Recruiting Operations
Hiring Process Improvement
Executive Advisory
Hiring Experience Diagnostics
Implementation Engineering
Workshops
Research
Benchmarking
Related consulting services
PathPair is not:
A staffing agency
A recruiting firm
An employer
A law firm
A public accounting firm
A financial advisor
4. Website Use
Our website is intended to provide information regarding PathPair and its services.
You agree to use the website lawfully and not to:
Attempt unauthorized access
Reverse engineer the website
Copy proprietary materials
Introduce malicious software
Interfere with website operations
Misrepresent your identity
5. Professional Services
Professional services are governed by separate agreements including, where applicable:
Professional Services Agreement
Statement of Work
Change Orders
Mutual NDA
Those agreements govern the scope, pricing, deliverables, timelines, and responsibilities for each engagement.
If there is a conflict between these Terms and a signed Professional Services Agreement, the signed agreement controls.
6. No Guarantee of Results
PathPair provides professional consulting services based upon:
Client information
Industry benchmarks
Available evidence
Professional judgment
Internal methodologies
Every organization is different.
Accordingly, PathPair does not guarantee:
Hiring improvements
Financial savings
Reduced time-to-fill
Increased offer acceptance
Candidate satisfaction improvements
Recruiting efficiency gains
Business performance
Return on investment
Any specific outcome
Financial models and recommendations are estimates intended to support decision-making and should not be interpreted as guarantees.
6.1 Candidate Experience Assessment Tool
PathPair's Candidate Experience Assessment is provided as a free, self-guided tool for informational purposes only. It reflects patterns drawn solely from your own responses and does not constitute professional, legal, or HR advice, and is not an audit, investigation, or verified account of any organization's conduct.
The tool may generate an optional draft letter based on your answers. That letter is a starting draft only, not a statement from PathPair. You are solely responsible for reviewing, editing, and deciding whether to send it. PathPair has no visibility into, involvement in, or responsibility for any letter or communication you choose to send to a third party.
The Candidate Experience Assessment operates entirely within your browser. PathPair does not collect, store, or have access to your responses or results, as described further in our Privacy Policy.
7. Artificial Intelligence
PathPair believes clients deserve transparency regarding the use of artificial intelligence.
Artificial intelligence may assist with:
Drafting
Organization
Analysis
Formatting
Pattern identification
Administrative tasks
Quality assurance
Artificial intelligence does not replace professional judgment.
All client deliverables receive human review before delivery.
PathPair will not submit Client Confidential Information, personally identifiable information, proprietary business information, or other sensitive Client Materials into publicly available artificial intelligence systems unless:
• the Client has provided prior written authorization;
• the information has first been anonymized, aggregated, or sufficiently de-identified; or
• such processing is otherwise expressly permitted under an executed agreement between the Parties.
8. Intellectual Property
All PathPair intellectual property remains the exclusive property of PathPair LLC.
This includes, but is not limited to:
Hiring Experience Engineering (HEE)
Experience Health Indicators (EHIs)
Hiring Experience Score (HES)
Financial Exposure Model (FEM)
Financial Exposure Confidence Model (FECM)
Frameworks
Processes
Templates
Rubrics
Formulas
Benchmark libraries
Research
Training materials
Documentation
Graphics
Branding
Logos
Website content
Clients receive only those rights expressly granted in their Professional Services Agreement or Statement of Work.
Nothing in these Terms transfers ownership of PathPair intellectual property.
9. Acceptable Use
You agree not to:
Copy or redistribute proprietary materials.
Reverse engineer PathPair methodologies.
Create competing products using confidential PathPair materials.
Misrepresent PathPair's work as your own.
Violate applicable law while using our website or services.
10. Confidentiality
Information exchanged during professional engagements may be subject to confidentiality obligations contained in separate agreements.
Nothing in these Terms limits the protections provided by an executed NDA or Professional Services Agreement.
11. Third-Party Services
PathPair may use trusted third-party providers for scheduling, invoicing, payments, document sharing, electronic signatures, communications, analytics, and related business operations.
Your use of those third-party services may also be governed by their respective terms and privacy policies.
PathPair is not responsible for the independent practices of third-party providers.
12. Payment
Fees for professional services are governed by the applicable Statement of Work.
Unless otherwise agreed:
Fees are quoted in U.S. Dollars.
Payment terms are stated in the applicable invoice or Statement of Work.
Late payments may result in suspension of services.
Clients remain responsible for payment for work performed prior to termination.
13. Disclaimer of Warranties
THE WEBSITE AND ANY INFORMATION, CONTENT, OR GENERAL COMMUNICATIONS PROVIDED OUTSIDE OF A SIGNED PROFESSIONAL SERVICES AGREEMENT ARE PROVIDED "AS IS" AND "AS AVAILABLE."
PROFESSIONAL SERVICES PROVIDED UNDER A SIGNED PROFESSIONAL SERVICES AGREEMENT ARE GOVERNED EXCLUSIVELY BY THAT AGREEMENT.
14. Indemnification
You agree to defend, indemnify, and hold harmless PathPair LLC, its officers, members, employees, contractors, affiliates, licensors, successors, and assigns from and against any claims, demands, damages, liabilities, losses, judgments, settlements, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
Your violation of these Terms;
Your misuse of the PathPair website or services;
Your violation of any applicable law or regulation;
Information, documents, or materials you provide to PathPair that infringe upon the rights of another party;
Your implementation of recommendations without obtaining appropriate legal, HR, compliance, executive, accounting, or other professional review where appropriate;
Your negligence, fraud, willful misconduct, or unauthorized use of PathPair's intellectual property.
PathPair agrees to indemnify and hold Client harmless from third-party claims alleging that final PathPair deliverables, as delivered and used in accordance with these Terms or an applicable Professional Services Agreement, infringe a valid United States copyright or trademark, except where such claim results from:
Client Materials;
Client modifications;
Unauthorized use;
Use outside the agreed scope; or
Combination with materials not supplied by PathPair.
The obligations contained within this Section apply differently depending upon the nature of the relationship with PathPair. Website Users are responsible only for obligations arising from their use of the Website and general interactions with PathPair. Clients receiving Professional Services remain subject to both these Terms and any additional indemnification obligations contained within an executed Professional Services Agreement.
15. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PATHPAIR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THE WEBSITE, THESE TERMS, OR ANY GENERAL INTERACTION WITH PATHPAIR.
FOR USERS WHO HAVE NOT ENTERED INTO A PROFESSIONAL SERVICES AGREEMENT, PATHPAIR'S AGGREGATE LIABILITY ARISING UNDER THESE TERMS SHALL NOT EXCEED FIVE HUNDRED U.S. DOLLARS ($500).
FOR CLIENTS RECEIVING PROFESSIONAL SERVICES, LIABILITY SHALL BE GOVERNED EXCLUSIVELY BY THE LIMITATION OF LIABILITY PROVISIONS CONTAINED IN THE APPLICABLE PROFESSIONAL SERVICES AGREEMENT.
16. Termination
PathPair reserves the right to suspend, restrict, or terminate access to the website or services immediately, with or without notice, if:
These Terms are violated;
Fraudulent, deceptive, or unlawful activity is suspected;
Continued access presents a security risk;
Required payments remain unpaid;
Continued service would violate applicable law; or
Continued service would create unreasonable legal, regulatory, or operational risk for PathPair.
Termination of website access does not terminate or otherwise affect obligations contained within separately executed agreements, including but not limited to:
Professional Services Agreements;
Statements of Work;
Change Orders;
Mutual Non-Disclosure Agreements; or
Any other written agreement between the Parties.
Upon termination:
All licenses granted under these Terms immediately terminate unless otherwise expressly provided in writing.
Clients remain responsible for payment of all fees earned prior to termination.
Confidentiality obligations remain in effect.
Intellectual property rights remain with their respective owners.
Benchmark rights remain governed by the applicable Professional Services Agreement.
Any provisions intended by their nature to survive termination shall remain in full force and effect, including but not limited to confidentiality, intellectual property, payment obligations, limitation of liability, indemnification, dispute resolution, governing law, and proprietary methodology protections.
Termination shall not affect any rights, remedies, obligations, or liabilities accrued prior to the effective date of termination.
This Section governs termination of Website access and general use of the Services.
Termination of Professional Services under an executed Professional Services Agreement shall be governed exclusively by the termination provisions contained within that agreement.
17. Force Majeure
Neither PathPair nor the Client shall be liable for any delay or failure to perform obligations under these Terms resulting from causes beyond the reasonable control of the affected Party.
Force majeure events include, but are not limited to:
Natural disasters;
Floods;
Fires;
Earthquakes;
Hurricanes;
Severe weather events;
War;
Terrorism;
Civil unrest;
Labor disputes;
Government actions;
Changes in applicable law;
Public health emergencies or pandemics;
Utility failures;
Internet outages;
Cybersecurity incidents beyond reasonable control;
Failures of third-party infrastructure providers; or
Any other event commonly recognized as a force majeure event.
The affected Party shall use commercially reasonable efforts to resume performance as soon as reasonably practicable.
Force majeure shall not excuse payment obligations for services already rendered prior to the force majeure event.
18. Governing Law & Dispute Resolution
These Terms and any dispute arising out of or relating to these Terms, the PathPair website, our services, or any Professional Services Agreement shall be governed by the laws of the State of Texas, without regard to its conflict of law principles.
The Parties agree to first attempt to resolve any dispute through good-faith discussions between authorized representatives.
If the dispute cannot be resolved through direct discussion, the Parties agree to participate in confidential mediation administered by the American Arbitration Association ("AAA") or another mutually agreed mediator.
If mediation is unsuccessful, the dispute shall be resolved exclusively through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules.
Unless otherwise agreed by the Parties or directed by the arbitrator:
The seat of arbitration shall be Travis County, Texas.
The arbitration shall be conducted before a single arbitrator.
The arbitrator shall possess experience with commercial contracts and professional services.
The Parties shall endeavor to resolve the dispute through written submissions whenever practical. The arbitrator may permit hearings if necessary to ensure a fair and equitable resolution.
The arbitrator shall make commercially reasonable efforts to issue a final written award within one hundred twenty (120) days following appointment.
The arbitrator may award only those remedies permitted by applicable law and these Terms.
Punitive or exemplary damages shall not be awarded except where prohibited by applicable law.
Unless otherwise determined by the arbitrator, the prevailing Party shall be entitled to recover reasonable attorneys' fees, arbitration costs, and other recoverable litigation expenses.
All mediation and arbitration proceedings, evidence, submissions, testimony, and awards shall remain confidential except as required to enforce an award or as otherwise required by law.
If available and mutually elected by the Parties, either Party may seek review under the American Arbitration Association's Optional Appellate Arbitration Rules.
Nothing in this Section prevents either Party from seeking temporary injunctive relief, equitable relief, or protective orders from a court of competent jurisdiction when necessary to protect confidential information, intellectual property, proprietary methodologies, or trade secrets pending final resolution through arbitration.
Notwithstanding the foregoing, either Party may bring an individual claim in a court of competent jurisdiction with small claims jurisdiction if the claim qualifies under the applicable jurisdictional limits. Such claims shall proceed on an individual basis only.
19. Export Controls & Restricted Access
You agree to comply with all applicable United States export control laws, sanctions programs, and international trade regulations.
You may not access, export, re-export, transfer, disclose, distribute, or otherwise make available any PathPair materials, methodologies, documentation, deliverables, software concepts, benchmark libraries, artificial intelligence-enabled tools, research materials, or related intellectual property to any individual, organization, or jurisdiction prohibited under applicable law.
Without limitation, you represent and warrant that you are not:
Located in or ordinarily resident within a jurisdiction subject to comprehensive United States sanctions or embargoes;
Included on any United States government restricted party list, including but not limited to the Office of Foreign Assets Control (OFAC) Specially Designated Nationals (SDN) List or the United States Department of Commerce Denied Persons List; or
Acting on behalf of any prohibited individual, organization, or government.
Nothing in this Section limits PathPair's right to refuse service where doing so would violate applicable export control laws or sanctions.
20. Proprietary Methodology & Intellectual Property Protection
PathPair's methodologies represent significant independent research, development, testing, refinement, professional experience, and proprietary know-how.
In addition to all intellectual property protections contained elsewhere within these Terms and any executed Professional Services Agreement, the following materials constitute proprietary intellectual property, confidential business information, and trade secrets of PathPair LLC:
Hiring Experience Engineering (HEE)
Experience Health Indicators (EHIs)
Hiring Experience Score (HES)
Financial Exposure Model (FEM)
Financial Exposure Confidence Model (FECM)
Bridge Assessment Methodology
Diagnostic Methodology
Benchmark Libraries
Engineering Manuals
Diagnostic Frameworks
Implementation Frameworks
Assessment Methodologies
Weighting Logic
Formula Libraries
Calibration Standards
Internal Playbooks
Templates
Reports
Workshops
Training Materials
Processes
Workflows
Research
Documentation
Future software, automation systems, artificial intelligence implementations, and related technologies
Any updates, modifications, enhancements, derivative works, or future improvements of the foregoing
Except as expressly granted within a written Professional Services Agreement, no ownership rights are transferred to the Client.
Upon full payment of all applicable fees, Clients receive a limited, non-exclusive, non-transferable license to use final PathPair deliverables solely for their own internal business operations.
Clients may not, without the prior written consent of PathPair:
Reproduce PathPair methodologies for commercial purposes;
Create derivative consulting methodologies substantially based upon PathPair's proprietary systems;
Reverse engineer PathPair scoring systems or engineering frameworks;
License, sublicense, assign, distribute, publish, or resell PathPair materials;
Remove proprietary notices, copyright notices, or trademarks;
Train competing consulting personnel using PathPair proprietary materials;
Develop competing consulting services, software, products, frameworks, or commercial offerings using PathPair methodologies.
Nothing contained within these Terms prohibits a Client from implementing recommendations contained within its own deliverables for its own internal operations.
However, the underlying methodologies, engineering principles, scoring systems, financial models, benchmark structures, workflows, and proprietary frameworks remain the exclusive intellectual property of PathPair LLC.
PathPair reserves the right to enhance, refine, modify, recalibrate, or otherwise improve its proprietary methodologies, scoring systems, Experience Health Indicators (EHIs), benchmark libraries, engineering standards, financial models, implementation frameworks, and related intellectual property at any time.
References to PathPair methodologies include all current and future versions unless otherwise expressly stated in writing.
For Clients receiving Professional Services, the intellectual property protections contained within the applicable Professional Services Agreement govern in addition to these Terms.
21. Changes to These Terms
PathPair reserves the right to revise these Terms from time to time to reflect changes in:
Applicable law;
Business operations;
Professional services;
Technology;
Security practices;
Artificial intelligence practices;
Industry standards; or
Operational improvements.
When material changes are made, the "Last Updated" date appearing at the beginning of these Terms will be revised.
Where appropriate, PathPair may provide additional notice through the website, email communications, client portal, or other reasonable means.
Material changes affecting dispute resolution, arbitration, limitation of liability, intellectual property rights, indemnification, or other significant legal rights may require affirmative acceptance before becoming effective for future interactions.
Non-material administrative updates become effective upon publication.
22. Contact Information
Questions regarding these Terms, our services, or your rights may be directed to:
PathPair LLC
Website
help@PathPair.co
Business Hours
Monday – Friday
9:00 AM – 5:00 PM Central Time
23. Transparency Commitment
Transparency is one of PathPair's core values.
We believe legal documents should help people understand how our business operates—not confuse them.
If something in these Terms is unclear, we encourage you to ask.
If you have questions regarding your rights, responsibilities, our methodologies, our services, or how these Terms apply, we will answer honestly, respectfully, and in plain language whenever reasonably possible.
We believe trust is earned through openness—not hidden behind legal jargon or fine print.
That philosophy guides not only how we design hiring experiences, but also how we conduct our own business.
Thank you for taking the time to read these Terms.
We appreciate the opportunity to earn your trust.